Shipping policy
Shipping Policy
Thank you for shopping at Mobi. Below is everything you need to know about how we ship your order.
Order processing time All orders are processed within 1 to 3 business days [ADJUST] after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take longer; in that case we will notify you by email.
Estimated delivery times [ADJUST — set your real carrier windows]
| Destination | Standard shipping | Express shipping |
|---|---|---|
| United States | 5–10 business days | 2–5 business days |
| Canada | 7–15 business days | 5–10 business days |
| Europe | 10–20 business days | 7–12 business days |
| Rest of the world | 10–25 business days | 7–15 business days |
Delivery times are estimates and begin counting from the date of dispatch, not the date of order. They are not guaranteed and may be affected by carrier delays, customs clearance, weather or other events outside our control.
Shipping rates Shipping charges for your order are calculated and displayed at checkout before you complete your purchase.
Order tracking Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system. If you have not received tracking information within 5 business days of your order, contact us at bethsmeinholzsto@outlook.com.
Customs, duties and taxes Mobi is not responsible for any customs duties, import taxes or fees applied to international orders. These charges are the responsibility of the customer and are collected by the carrier or the local customs authority at the time of delivery. Please check with your local customs office before ordering.
Incorrect addresses Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, you will be responsible for the cost of reshipment.
Lost, stolen or delayed packages Mobi is not liable for packages that are lost or stolen after the carrier confirms delivery. If your tracking shows the package as delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us at bethsmeinholzsto@outlook.com and we will help you open a claim with the carrier.
Damaged shipments If your order arrives damaged, please save the packaging and photograph the item, then contact us at bethsmeinholzsto@outlook.com within 7 days of delivery so we can resolve it.
Split shipments Orders containing multiple items may ship separately and arrive on different dates at no extra cost to you.