Refund policy
Return and Refund Policy
Thank you for shopping at Mobi, operated by Elijah Smith Limited.
Right to return You have 30 calendar days [ADJUST] from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused, unworn and in the same condition in which you received it;
- Be in its original packaging, with all tags, accessories and manuals included;
- Be accompanied by the receipt or proof of purchase.
Items that cannot be returned
- Products made to order or personalized items;
- Perishable goods;
- Sealed personal-care or hygiene products once the seal has been broken;
- Digital products and downloadable software after delivery;
- Gift cards.
How to start a return Email us at bethsmeinholzsto@outlook.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not ship an item back before receiving these instructions — unauthorized returns may not be accepted.
Return shipping costs Unless the item arrived damaged, defective or was sent in error, the customer is responsible for return shipping costs [ADJUST]. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit.
Refunds Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, the refund is issued to your original payment method within 5 to 10 business days. The time it takes for the funds to appear in your account depends on your bank or card issuer.
Exchanges We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at bethsmeinholzsto@outlook.com.
Damaged, defective or incorrect items If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.
Order cancellation You may cancel an order at no cost as long as it has not yet been shipped. Once the order has been dispatched, the return process above applies.
Late or missing refunds If you have not received your refund within the stated period, first check your bank account and contact your card issuer, as processing times vary. If you have done this and still have not received it, contact us at bethsmeinholzsto@outlook.com.